We're here to help answer any questions you might have.
We look forward to hearing from you.
Headquarters:
regenold GmbH
Zöllinplatz 4
79410 Badenweiler
Germany
Phone: +49 7632 82 26-0
Fax: +49 7632 82 26-555
Email:
info@regenold.com
Kishori Amatya
Medical Information & Pharmacovigilance Officer
Kishori joined regenold in September 2023 as a Pharmacovigilance and Medical Information Officer, specialising in ICSR processing, Local Literature monitoring, and Medical Information services. She works cross-functionally to support EEA QPPV activities, ensure compliance with EU and UK regulatory frameworks, and manage clinical safety across pharmacovigilance and medical functions. Kishori is trained in both Clinevo and Argus databases, with expertise in end-to-end safety case management.
She began her pharmacovigilance career in 2021 at ProPharma Group as a PV Specialist, following over two decades at British Airways, where she led high-performing teams and developed deep expertise in leadership, wellbeing, and stakeholder engagement. This extensive experience brings a unique people-centred approach to her work.
Kishori holds a BSc (Hons) in Psychology and English Literature. Outside of her professional work, she is a qualified Yoga and Mindfulness teacher with a keen interest in mental health, wellbeing and inclusion – values that continue to shape her approach to healthcare, safety, and human connection.
A Day in the Life of a Medical Information Officer… Where Curiosity Drives Our Service and Care Defines Our Culture
In today’s fast-paced pharmaceutical landscape, accuracy, clarity, and responsiveness are paramount. High quality, up-to-date information about medicines is essential for their safe and effective use in treating patients.
At the heart of this lies the Medical Information (MI) Officer – a role grounded in science, driven by service, and deeply aligned with our values.
Always Ready to Respond
Our MI Officers monitor the email inbox throughout the day and are assigned to cover the phone line, with regular testing and backup systems in place. Outside of office hours, we provide an answering service and access to the QPPV mobile, ensuring all queries are responded to promptly and emergencies can be dealt with swiftly.
Supporting Patients and Healthcare Professionals
Each day, MI Officers handle a wide range of enquiries from healthcare professionals, patients, and carers via email, phone, and letter. These can include medical, pharmaceutical, and technical questions.
We use a variety of trusted sources such as:
- Updated frequently asked questions (FAQs)
- Summaries of Product Characteristics (SmPCs)
- Patient Information Leaflets (PILs)
For complex clinical queries, a Medic is always available, and we can also perform literature searches when required. Collaboration is at the core of our work – we liaise with Commercial, Regulatory, Quality, Pharmacovigilance, and our clients to provide seamless support.
Safeguarding Safety and Quality
As the first point of contact, MI Officers are often responsible for handling product quality complaints and reporting adverse events. This requires strong attention to detail to identify signs of product issues or medicines being used off-label.
During product shortages, MI Officers play a crucial role in reassuring patients and healthcare professionals, providing updates on product availability, and collecting information about missed doses to support drug safety monitoring.
The risk-benefit equation is not static. Ongoing pharmacovigilance, data-driven evaluation, and proactive regulatory engagement are essential to protect patient safety – particularly as usage extends beyond the populations originally studied.
Putting People First
No two enquiries are ever the same. Every interaction is approached with empathy, professionalism, and a focus on the individual. Responses reflect not just medical accuracy but also our genuine care for those who rely on us.
More Than a Role… A Reflection of Who We Are
At regenold, being a Medical Information Officer reflects our culture: we care about our people, our clients, the quality of our work, and the difference we make every day.
By staying curious, trusting each other, and striving to grow, our MI Officers turn complex science into clear, compassionate support – helping safeguard patient care and building confidence in medicines.
Find out more about our Medical Information Service here and discover how we can support you by getting in touch.
Insights
Drive Your Healthcare Innovation with Expert Regulatory Guidance
Whether you're developing a new drug, device, or combination product, success depends on more than just innovation. It requires a clear strategy that aligns your goals with regulatory requirements across different markets.
Speak with an Expert